Cloud-Based Contact Center Market 2019-2023: Sales Revenue, Emerging Audience, Business Trends, Regional Study, Key Players Profiles and Future Prospects

Global Cloud-Based Contact Center Market is expected to grow from USD 6.47 billion in 2017 to USD 24.11 billion by 2023, at a CAGR of 25% during the forecast period and Cloud-Based Contact Center Market Research Report, By Solution (Automatic Call Distribution)

Pune, India - September 16, 2019 /MarketersMedia/ —

Cloud-Based Contact Center Market Synopsis:
The cloud-based model has a high demand in contact center market for making connections with the help of social media, email, voice and the Web accessible virtually from any location. Pay-per-use subscription pricing model for end-users, improved business continuity, cloud compliance, and improved integration, and usability drives the cloud-based contact center market. However, this market faces some challenges associated with the adoption such as maintaining integration levels and poor IT infrastructure for cloud-based contact centers. Cloud-based contact center market operates in various verticals such as BFSI, retail, government and public sector, healthcare and life sciences, manufacturing, media and entertainment, and IT & telecommunication. IT & telecommunication is expected to hold largest market share during forecast period.

Resultantly, the adoption of cloud contact centers is increasing across the industries, and its market is witnessing a considerable rise in the gains. According to Market Research Future (MRFR), the global Cloud-Based Contact Center Market would reach a valuation of USD 24.11 BN by 2023, registering a whopping, double-digit CAGR of 25% throughout the forecast period (2018 – 2023). In 2017, the market had valued merely at USD 6.47 BN.

Additional factors bolstering the market include cloud compliance requirements and the option of pay-per-use subscription pricing model for end-users. IT & telecommunication industry, among other verticals, would hold the largest share in the market. To way to achieve digital transformation is to enhance the customer experience. Since contact centers are the sources to improve customer experience, it is critical to upgrade them.

Request a Free Sample @ https://www.marketresearchfuture.com/sample_request/6358

Major Players:
Players leading the cloud-based contact center market are 8x8 Inc. (US), NICE Ltd. (Israel), Five9 (US), Genesys (US), Cisco Systems (US), Oracle Corporation (US), Connect First (US), NewVoiceMedia (UK), Extreme Networks, and Aspect Software (US), inContact, Inc. (US), Liveops, Inc. (US), 3CLogic (US), Interlink Network Systems (US), Accurate Always, Inc. (US), KM2 Solutions (US), CCT Solutions (US), and Servion Global Solutions (India), among others.

Cloud-Based Contact Center Market Segmentations:
For a better understanding, the report has been segmented into six key dynamics:
• By Solution: Automatic Call Distribution, Agent Performance Optimization, Diallers, Interactive Voice Response, Computer Telephony Integration, Reporting & Analytics, and Security, among others.
• By Application: Workforce Optimization and Data Integration & Recording, among others.
• By Vertical: BFSI, IT &Telecomm, Retail, Government & Public Sector, Healthcare & Life Sciences, Media & Entertainment, Manufacturing, among others.
• By Services: Professional Service and Managed Service.
• By Organization Size: Large Enterprise and SME.
• By Deployment Model: Public Cloud, Private Cloud, and Hybrid Cloud.

Cloud-Based Contact Center Market Geographical Analysis:
North America would retain its dominance over the global cloud-based contact center market. Vast advances in technologies led by the well-established infrastructures in the region that encourages development and early uptake of advanced technologies drive the regional market.

Also, factors such as advancements in the customer experience management, the presence of large operation bases & customer contact centers, and augmenting uptake of cloud-based analytics solutions across various industries foster the growth in the regional market.

The Asia Pacific cloud-based contact center market has been emerging as a lucrative market globally. Factors attributing to the growth in the regional market include massive demand for the deployment of cloud-based contact center technologies that can provide comprehensive support and specialty in real-time.

Various government programs initiated across the APAC countries to encourage technological advancements are expected to support the market to grow at a significant CAGR in the next six years. For instance; a government-led program in India called ‘Digital India Program’ a vision to transform India into a digitally empowered society.

The cloud-based contact center markets in India and China are growing aggressively due to government efforts to increase the uptake of cloud-based contact centers. Furthermore, rising recognition of cloud-based solutions, growth, and adoption of promising technologies like the Internet of Things (IoT) are expected to propel the increase in the regional market.

Cloud-Based Contact Center Market Competitive Analysis:
Highly competitive cloud-based contact center market appears to be fragmented owing to the presence of many matured players accounting for a substantial market share. Through strategic initiatives such as acquisition, expansion, and product/technology launch, these players try to gain a competitive advantage in this market. They invest substantially in R&D to develop an entirely different technology compared to their competition.

Current trends in the market are usages of chatbots & artificial intelligence and increasing dependence on interactive voice response (IVR). Following these trends, many players incorporated chat bots & artificial intelligence to their solutions to increase their enterprise value in the market.

Access Report Details @ https://www.marketresearchfuture.com/reports/cloud-based-contact-center-market-6358

Industry/Innovation/Related News:
June 16, 2019 ---- Talkdesk (the US), a cloud-based contact center, and artificial intelligence software provider launched Talkdesk Boost, a new way to accelerate corporate digital transformation. Unveiled at Customer Contact Week in Las Vegas, the ‘Talkdesk Boost’ enhances agent productivity, operational agility, and customer experience by augmenting existing voice systems with AI-infused, cloud-based contact center applications. Talkdesk Boost enables agents to do more with minimal disruption, while also being able to yield business results.

About Market Research Future:
At Market Research Future (MRFR), we enable our customers to unravel the complexity of various industries through our Cooked Research Report (CRR), Half-Cooked Research Reports (HCRR), Raw Research Reports (3R), Continuous-Feed Research (CFR), and Market Research & Consulting Services.

Contact Info:
Name: Abhishek Sawant
Email: Send Email
Organization: Market Research Future
Address: Market Research Future Office No. 524/528,, Amanora Chambers Magarpatta Road, Hadapsar Pune - 411028
Phone: +1 646 845 9312
Website: https://www.marketresearchfuture.com/reports/cloud-based-contact-center-market-6358

Source URL: https://marketersmedia.com/cloud-based-contact-center-market-2019-2023-sales-revenue-emerging-audience-business-trends-regional-study-key-players-profiles-and-future-prospects/88919032

Source: MarketersMedia

Release ID: 88919032

Other Sports News

Barrett falls vs Duke teammate Reddish, and Zion is next

Oct 17, 2019

NEW YORK — RJ Barrett kept misfiring, a rough start to his college reunion week at Madison Square Garden. Barrett did plenty of things well but not shooting, going 4 for 14 on Wednesday night in the New York Knicks' 100-96 loss to the Atlanta Hawks. Old teammate Cam Reddish left with a victory, but Barrett gets another chance for bragging rights among Duke rookies Friday, when Zion Williamson comes to town. Williamson, Barrett and Reddish were freshmen at Duke last season who went on to become top-10 NBA draft picks. Barrett, the No. 3 pick, and Reddish, taken 10th,...

Column: Clumsy words tarnish the LeBron brand

Oct 17, 2019

LeBron James had time, and plenty of it, to figure out how best to answer the questions he knew were coming. Long days in hotel rooms in China and a long flight home gave him every chance to carefully craft a response to a controversy he had no part in making but one that directly affects his bank account. Instead James chose to wing it. He blamed the messenger instead of addressing the message. And the LeBron brand may never be the same. He's still one of the greatest basketball players ever, that hasn't changed. But in the space of...

Nats sweep Cards; DC in World Series for 1st time since '33

Oct 17, 2019

WASHINGTON — As the Washington Nationals moved a party 86 years in the making from their ballpark's infield to a booze-filled clubhouse, manager Dave Martinez paused near the dugout and thrust the silver NL Championship Series trophy overhead, to the delight of loud, delirious fans still in the stands. Who would have thought this was possible five months ago, when the team was flailing, trade talk was swirling around Washington and folks figured Martinez's job was in jeopardy? From 19-31 during a mediocre May to the Fall Classic in an outstanding October — and the city's first World Series appearance...

As NBA-China tweet rift continues, James enters spotlight

Oct 17, 2019

EL SEGUNDO, Calif. — LeBron James has stepped into the spotlight of the now-strained relationship between the NBA and China with his comments about the league executive who started the ongoing fallout with what James derided as a "misinformed" tweet. Politicians, human rights groups and ordinary fans on social media have criticized the outspoken superstar, questioning the motivation of James' comments. James spoke out Monday, his seven-minute session with reporters putting him squarely in the center of the ongoing international schism. Houston general manager Daryl Morey was "not really educated on the situation," James asserted, when he sent out that...

Bulgarian prime minister condemns soccer racism

Oct 17, 2019

SOFIA, Bulgaria — Bulgarian Prime Minister Boyko Borissov condemned the racist behavior of his country's soccer fans on Tuesday, a day after the national team played England in a European Championship qualifying match. Local fans made Nazi salutes and directed monkey noises at the black players on England's national team. England won 6-0, but the match was halted twice in an effort to stop the abuse. "It is unacceptable that Bulgaria, one of the most tolerant countries in the world where people of different ethnicities live in peace, to be associated with racism and xenophobia," Borissov wrote in a post...

Sukan360 is a proud Malaysian Sports website enthusiastic in our local players and bring Malaysian sports news first and foremost.

Soccer Racing Shootings Golf Sports Governance Men's Sports Women's Sports Press Releases